Experience: 16 - 25 yrs
Location: Bengaluru & Hyderabad
Key Roles and Responsibilities
- Lead process re-engineering initiatives to improve business efficiency and customer experience.
- Design customer-centric processing journeys focused on key customer needs (CTQs).
- Plan and execute transformation programs to enhance client experience, reduce costs, and improve operational efficiency.
- Identify opportunities, propose changes, and implement global/regional initiatives while achieving targeted savings and customer impact.
- Manage solution design (both IT and non-IT) and collaborate with stakeholders to prioritize changes.
- Establish performance standards using process engineering tools and develop metrics for continuous improvement.
- Ensure compliance by understanding policies and collaborating with risk stewards for risk-based solutions.
- Conduct competitive benchmarking and analysis to drive process improvements.
Mandatory Skills Required
- Business Process Improvement
- Process Mapping and Process Excellence
- Strong Banking Domain Knowledge
- End to end customer journey experience.
Good to have skills.
- Business Process Re-Engineering (BPR)
- Lean Six Sigma methodology.