Senior Consultant & Project Manager - WPB - Retail

Experience: 7+ yrs for Senior Consultant, 13+ yrs for Project Manager 

Location: Pune Bengaluru & Hyderabad 

Channels Domain exposure (especially in the area of Contact center / Conversational Banking / Workforce management/ Identification & Verification Automation) 

Digital Journey (mobile/Internet banking) delivery exposure 

Expertise in delivering automation using AI/ML for contact center

Expertise in Agile ways of working  and using collaboration tools like Confluence/ Jira 

Well versed in planning, delivery, risk and stakeholder management.  

Ability to run / manage working groups and SteerCo’s plus provide status reporting through Confluence dashboards, decks for PWG/SteerrCo, etc. RFP, SoW/ contract management, procurement process with 3rd party vendors.

Not Operations contact center profiles. Need folks with transformation experience